What's involved in a training class?

Our training is centered on the idea that learning takes place in many dimensions: visual, auditory, theoretical, and skill based. Our training provides theory and hands on examples in all these dimensions. We strive to develop classes that are clear in terms of their objectives and goals and that maximize the immediate skills that are imparted to our students. Participants are offered ample opportunities to apply what they have learned as part of the training. Participating in interactive exercises significantly raises the probability that learned content can be carried back and applied at the workplace.

Can people really learn new ways to behave toward one another?

Yes, absolutely - if they are motivated, and if they are provided with relevant information and skill development.

What are key skills of a facilitative leader?

Productive facilitators are active listeners; they are comfortable with differing opinions and are experienced in forging strong common ground from diverse opinions. Facilitative leaders "pull" from the group - they allow the groups' agendas to unfold in order to develop group-driven solutions. A skilled facilitator possesses a vast skill set to mitigate friction and uses dissonance to promote greater understanding and participation.

How do I pursue a certificate in mediation?

The field of mediation is still developing, and formal training programs are still moving toward uniformity. Nationally, the requirements for a certified mediation course are centered on a 36-40 hour course. The training components of this course include theory, skills, process, ethics, and mediation role plays. For a complete breakdown of the training criteria in Washington state, visit the description provided by the Washington Mediation Association at: